Terms and Conditions

Welcome to “shahanawalls.com”! These Terms & Conditions govern the use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with these terms. If you do not agree with these terms, please refrain from using our website.

1. General Information:

• Website Ownership:

  The website “shahanawalls.com” is owned and operated by "Shahana Walls" (referred to as “we,” “our,” or “us”). All content, materials, and services on the website are provided for your personal and non-commercial use.

• Eligibility:

  You must be at least “18 years old” or have the legal capacity to enter into binding agreements to use our website and make purchases. By using our website, you confirm that you meet these criteria.

2. Products and Pricing:

• Product Information:

  We strive to provide accurate descriptions, images, and prices of the products listed on our website. However, we do not guarantee that all information is error-free. If we discover an error in the product details or pricing, we reserve the right to correct it and notify you before processing your order.

• Pricing and Payments:

  All prices are listed in “Pakistani Rupees (PKR)” unless otherwise specified. We accept payments via various methods including Cash On Delivery (COD), Mobile Payments (Jazzcash), and Bank Transfers. Shipping costs will be calculated at checkout.

• Product Availability:

  While we aim to keep our products in stock, availability is subject to change. If an item you ordered is out of stock, we will notify you and either offer a substitute product or a full refund.

3. Ordering Process:

• Order Confirmation:

  Once you place an order, you will receive an email confirmation with your order details. This email serves as an acknowledgment of your order but does not confirm the acceptance of your order.

• Order Acceptance:

  Your order is considered accepted only when we process and ship it. We reserve the right to cancel or refuse any order at our discretion, including but not limited to orders suspected of fraud or misuse.

4. Shipping and Delivery:

• Shipping Locations:

  We offer shipping within “Pakistan”. Delivery times and charges may vary based on your location and the shipping method chosen at checkout.

• Shipping Costs and Times:

  Shipping costs will be calculated at checkout. We aim to ship all orders within “4-5 business days” and provide estimated delivery times based on the shipping method selected.
  Delivery Delays:

  While we strive to meet delivery timelines, we are not responsible for delays caused by external factors, such as weather conditions, carrier issues, or other unforeseen circumstances and also customized items.

5. Returns, Exchanges, and Cancellations:

• Returns and Exchanges:

  We accept returns and exchanges within “3-4 days” of delivery, provided the items are unused, in original condition, and with all packaging intact. Please refer to our “Exchange & Replacement Policy” for detailed information on how to process returns and exchanges.

• Cancellations:

  If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once shipped, the order cannot be canceled.

6. Intellectual Property:

• Ownership of Content:

  All content on our website, including text, images, logos, graphics, videos, and product descriptions, is the property of “Shahana Walls” and is protected by copyright and intellectual property laws. You may not use, copy, or distribute any content from the website without prior written permission from us.

7. User Responsibilities:

• Account Information:

  If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you suspect any unauthorized access to your account.

• Use of Website:

  You agree to use the website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict the use of the website by others.

8. Privacy and Security:

• Privacy Policy:

  Your privacy is important to us. We collect and use personal information in accordance with our “Privacy Policy”. By using our website, you agree to our collection and use of your information as described in the policy.

• Security:

  We use secure encryption technology to protect your personal and payment information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

9. Limitation of Liability:

• No Warranty:

  Our website and products are provided “as is,” without any warranties, express or implied. We do not guarantee that the website will be free from errors or uninterrupted.

• Limitation of Liability:

  Shahana Walls is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the total amount paid by you for the affected product(s).

10. Amendments to Terms & Conditions:

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date. Please review this page periodically to stay informed about any updates.

11. Governing Law and Dispute Resolution:

These Terms & Conditions are governed by the laws of “Pakistan”. Any disputes arising from the use of our website or the purchase of our products will be resolved through binding arbitration in accordance with the laws of Pakistan.

12. Contact Us:

If you have any questions or concerns about our Terms & Conditions, please feel free to contact us:

Email: support@shahanawalls.com

Phone: +92 328-0294898

Thank you for choosing “shahanawalls.com”. By using our website, you agree to be bound by these Terms & Conditions. We appreciate your business and look forward to serving you!