FAQs

1. What is ShahanaWalls?

ShahanaWalls is an online store specializing in resin art home decor, including wall clocks, lamps, Islamic calligraphy, and more. Our products are designed to add elegance and uniqueness to your space.

2. Are all your products handmade?

Yes! Our resin art products are handcrafted by skilled artisans, ensuring each piece is unique and made with premium quality materials.

3. Do you offer custom or personalized designs?

Yes, we accept custom orders! If you have a specific design, size, or personalization request, please contact us at support@shahanawalls.com or via WhatsApp.

4. How can I place an order?

You can place an order directly on our website by browsing our collections, adding items to your cart, and proceeding to checkout.

5. What payment methods do you accept?

We accept bank transfers, mobile wallets (Easypaisa, JazzCash), and Cash on Delivery (COD) for orders within Pakistan.

6. Do you ship internationally?

Currently, we only offer shipping within Pakistan. However, we are working on expanding our services to international customers soon.

7. How long does shipping take?

Orders are usually processed within 1-3 business days and delivered within 5-7 business days depending on your location.

8. What are the shipping charges?

Shipping charges vary based on your location and will be calculated at checkout. We offer free shipping on orders above a certain amount (subject to promotions).

9. Can I return or exchange a product?

Yes, we offer a 14-day exchange and replacement policy for damaged, defective, or incorrect items. Please refer to our Exchange & Replacement Policy for details.

10. What if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will arrange for a replacement.

11. Can I cancel my order?

You can cancel your order before it is shipped by contacting our support team. Once an order is shipped, cancellations are not possible.

12. How can I track my order?

Once your order is shipped, we will provide a tracking number via email or SMS, allowing you to track your shipment in real time.

13. Do you offer bulk or wholesale orders?

Yes! If you are interested in bulk or wholesale purchases, please email us at shahanawalls@gmail.com for pricing and availability.

14. How can I contact customer support?

You can reach us via:
📧 Email: shahanawalls@gmail.com
📞 Phone/WhatsApp: +92 3280294898

We are happy to assist you with any queries! 😊